Introduction

Neozen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.neozen.ec and when you engage with our medical services.

Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you interact with Neozen, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Medical Information: Health history, current conditions, treatment goals, medical records, laboratory results, diagnostic information
• Consultation Requests: Information submitted through contact forms, consultation requests, or inquiry submissions
• Financial Information: Payment information, insurance details (if applicable), investment range preferences
• Communication Records: Correspondence with our medical team, consultation notes, treatment communication.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, navigation paths, referring URLs
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

Medical Care and Services

• To evaluate your eligibility for regenerative medicine programs
• To schedule and conduct medical consultations with Dr. René and our medical team
• To design personalized treatment protocols
• To provide ongoing medical supervision and follow-up care
• To maintain accurate medical records

Communication

• To respond to your inquiries and consultation requests
• To send appointment reminders and treatment updates
• To provide information about our services and programs
• To communicate important medical or administrative information

Operational and Legal

• To improve our website and services
• To process payments and maintain financial records
• To comply with legal and regulatory obligations
• To protect against fraud and unauthorized access
• To enforce our terms of service

Marketing (With Your Consent)

• To send newsletters or updates about regenerative medicine (you may opt out at any time)
• To provide information about new treatments or services

Medical Information Privacy

As a healthcare provider, we take the privacy of your medical information extremely seriously.

Protected Health Information (PHI): Your medical records, health history, treatment information, and related data are considered Protected Health Information. We treat this information with the highest level of confidentiality and security.

HIPAA-Equivalent Standards: While we operate in Ecuador, we adhere to privacy standards equivalent to the U.S. Health Insurance Portability and Accountability Act (HIPAA) to ensure your medical information is protected.

Access to Medical Information: Only authorized medical personnel involved in your care will have access to your medical records. We do not share your medical information without your explicit consent, except as required by law or necessary for your treatment.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With Your Consent

• When you explicitly authorize us to share information with third parties

Service Providers

• With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, laboratory services, medical equipment providers)
• These parties are contractually obligated to maintain confidentiality

Medical Professionals

• With physicians, specialists, or healthcare providers involved in your treatment
• With laboratory facilities for diagnostic testing

Legal Requirements

• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Neozen, our patients, or others
• In connection with fraud prevention or investigation

Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified of any such change)

International Data Transfers

Neozen is located in Cuenca, Ecuador. If you are accessing our services from outside Ecuador, please be aware that your information may be transferred to, stored, and processed in Ecuador.

By using our services, you consent to the transfer of your information to Ecuador and acknowledge that Ecuador’s data protection laws may differ from those in your country of residence.

We implement appropriate safeguards to ensure your information remains protected regardless of where it is processed.

Data Security

We implement industry-standard security measures to protect your personal and medical information:

• Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
• Access Controls: Restricted access to personal information on a need-to-know basis
• Secure Storage: Medical records and personal data are stored on secure servers
• Regular Audits: We conduct regular security assessments and updates
• Staff Training: Our team is trained in privacy and data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and performance

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to legal and medical record retention requirements)

Objection and Restriction

• Object to processing of your information for certain purposes
• Request restriction of processing in certain circumstances

Data Portability

• Request a copy of your information in a structured, commonly used format

Withdraw Consent

• Withdraw consent for marketing communications at any time

Medical Records

• Request copies of your medical records in accordance with applicable laws

To exercise any of these rights, please contact us using the information provided below.

Important Note: Medical records are subject to specific retention requirements and may not be deleted while you are an active patient or as required by law.

Retention of Information

We retain your personal and medical information for as long as necessary to:

• Provide you with medical services
• Comply with legal and regulatory obligations
• Maintain accurate medical records (typically 7-10 years after last treatment)
• Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites (e.g., research articles, travel resources). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending email notification for significant changes (if you have provided your email address)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer:
Alfredo Gonzalez

Email: info@neozen.ec
Phone: +1 (954) 658-5313

Mailing Address:
Neozen
Centro Medico Neolab
Miguel Moreno 6-71
Cuenca, Ecuador

Response Time: We will respond to privacy-related inquiries within 30 days.

Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our website or services.

Additional Information for International Patients

EU/UK Residents: If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to data portability
• Enhanced rights regarding automated decision-making

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

For questions about rights specific to your jurisdiction, please contact our Privacy Officer.

Neozen Regenerative Medicine
Cuenca, Ecuador
www.neozen.ec