{"id":1354,"date":"2026-03-08T14:58:12","date_gmt":"2026-03-08T19:58:12","guid":{"rendered":"https:\/\/neozen.ec\/?page_id=1354"},"modified":"2026-03-09T10:02:01","modified_gmt":"2026-03-09T15:02:01","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/neozen.ec\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1354\" class=\"elementor elementor-1354\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c38e629 e-flex e-con-boxed e-con e-parent\" data-id=\"c38e629\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89001fd elementor-widget elementor-widget-text-editor\" data-id=\"89001fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27adc32 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"27adc32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><h2 class=\"elementor-heading-title elementor-size-default\" style=\"text-align: left;\">Our Privacy Policy<\/h2><\/div><div class=\"elementor-element elementor-element-1537eef elementor-widget elementor-widget-text-editor\" style=\"text-align: left;\" data-id=\"1537eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><p>Effective Date: March 8, 2026<br \/>Last Updated: March 8, 2026<\/p><\/div><div class=\"elementor-element elementor-element-f9d2d9a elementor-widget elementor-widget-text-editor\" data-id=\"f9d2d9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><b>Introduction<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Neozen (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website\u00a0<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.neozen.ec\/\">www.neozen.ec<\/a>\u00a0and when you engage with our medical services.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Please read this privacy policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><b>Information We Collect<\/b><\/h5><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Personal Information You Provide<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">When you interact with Neozen, we may collect the following personal information:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\"><strong>Contact Information:<\/strong>\u00a0Name, email address, phone number, mailing address<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Medical Information:<\/strong>\u00a0Health history, current conditions, treatment goals, medical records, laboratory results, diagnostic information<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Consultation Requests:<\/strong>\u00a0Information submitted through contact forms, consultation requests, or inquiry submissions<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Financial Information:<\/strong>\u00a0Payment information, insurance details (if applicable), investment range preferences<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Communication Records:<\/strong>\u00a0Correspondence with our medical team, consultation notes, treatment communication.<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Information Collected Automatically<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">When you visit our website, we may automatically collect:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\"><strong>Technical Data:<\/strong>\u00a0IP address, browser type, operating system, device information<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Usage Data:<\/strong>\u00a0Pages visited, time spent on pages, navigation paths, referring URLs<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Cookies and Tracking Technologies:<\/strong>\u00a0We use cookies to enhance your browsing experience (see Cookies section below)<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><b>How We Use Your Information<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We use the information we collect for the following purposes:<\/p><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Medical Care and Services<\/b><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">To evaluate your eligibility for regenerative medicine programs<\/li><li class=\"whitespace-normal break-words pl-2\">To schedule and conduct medical consultations with Dr. Ren\u00e9 and our medical team<\/li><li class=\"whitespace-normal break-words pl-2\">To design personalized treatment protocols<\/li><li class=\"whitespace-normal break-words pl-2\">To provide ongoing medical supervision and follow-up care<\/li><li class=\"whitespace-normal break-words pl-2\">To maintain accurate medical records<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Communication<\/b><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">To respond to your inquiries and consultation requests<\/li><li class=\"whitespace-normal break-words pl-2\">To send appointment reminders and treatment updates<\/li><li class=\"whitespace-normal break-words pl-2\">To provide information about our services and programs<\/li><li class=\"whitespace-normal break-words pl-2\">To communicate important medical or administrative information<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Operational and Legal<\/b><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">To improve our website and services<\/li><li class=\"whitespace-normal break-words pl-2\">To process payments and maintain financial records<\/li><li class=\"whitespace-normal break-words pl-2\">To comply with legal and regulatory obligations<\/li><li class=\"whitespace-normal break-words pl-2\">To protect against fraud and unauthorized access<\/li><li class=\"whitespace-normal break-words pl-2\">To enforce our terms of service<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>Marketing (With Your Consent)<\/b><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">To send newsletters or updates about regenerative medicine (you may opt out at any time)<\/li><li class=\"whitespace-normal break-words pl-2\">To provide information about new treatments or services<\/li><\/ul><div style=\"text-align: left;\">\u00a0<\/div><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Medical Information Privacy<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">As a healthcare provider, we take the privacy of your medical information extremely seriously.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Protected Health Information (PHI):<\/strong>\u00a0Your medical records, health history, treatment information, and related data are considered Protected Health Information. We treat this information with the highest level of confidentiality and security.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>HIPAA-Equivalent Standards:<\/strong>\u00a0While we operate in Ecuador, we adhere to privacy standards equivalent to the U.S. Health Insurance Portability and Accountability Act (HIPAA) to ensure your medical information is protected.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Access to Medical Information:<\/strong>\u00a0Only authorized medical personnel involved in your care will have access to your medical records. We do not share your medical information without your explicit consent, except as required by law or necessary for your treatment.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>How We Share Your Information<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:<\/p><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>With Your Consent<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">When you explicitly authorize us to share information with third parties<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Service Providers<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, laboratory services, medical equipment providers)<\/li><li class=\"whitespace-normal break-words pl-2\">These parties are contractually obligated to maintain confidentiality<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Medical Professionals<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">With physicians, specialists, or healthcare providers involved in your treatment<\/li><li class=\"whitespace-normal break-words pl-2\">With laboratory facilities for diagnostic testing<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Legal Requirements<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">When required by law, regulation, or legal process<\/li><li class=\"whitespace-normal break-words pl-2\">To protect the rights, property, or safety of Neozen, our patients, or others<\/li><li class=\"whitespace-normal break-words pl-2\">In connection with fraud prevention or investigation<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Business Transfers<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified of any such change)<\/li><\/ul><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>International Data Transfers<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Neozen is located in Cuenca, Ecuador. If you are accessing our services from outside Ecuador, please be aware that your information may be transferred to, stored, and processed in Ecuador.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">By using our services, you consent to the transfer of your information to Ecuador and acknowledge that Ecuador\u2019s data protection laws may differ from those in your country of residence.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We implement appropriate safeguards to ensure your information remains protected regardless of where it is processed.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><b>Data Security<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We implement industry-standard security measures to protect your personal and medical information:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\"><strong>Encryption:<\/strong>\u00a0Sensitive data is encrypted during transmission using SSL\/TLS technology<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Access Controls:<\/strong>\u00a0Restricted access to personal information on a need-to-know basis<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Secure Storage:<\/strong>\u00a0Medical records and personal data are stored on secure servers<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Regular Audits:<\/strong>\u00a0We conduct regular security assessments and updates<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Staff Training:<\/strong>\u00a0Our team is trained in privacy and data protection practices<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Cookies and Tracking Technologies<\/strong><\/h5><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><b>What Are Cookies?<\/b><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Cookies are small text files placed on your device when you visit our website. We use cookies to:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Remember your preferences and settings<\/li><li class=\"whitespace-normal break-words pl-2\">Understand how you use our website<\/li><li class=\"whitespace-normal break-words pl-2\">Improve website functionality and user experience<\/li><li class=\"whitespace-normal break-words pl-2\">Analyze website traffic and performance<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Types of Cookies We Use<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\"><strong>Essential Cookies:<\/strong>\u00a0Necessary for website functionality<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Analytics Cookies:<\/strong>\u00a0Help us understand how visitors use our website (e.g., Google Analytics)<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Functional Cookies:<\/strong>\u00a0Remember your preferences and settings<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Managing Cookies<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Your Privacy Rights<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Depending on your location, you may have the following rights regarding your personal information:<\/p><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Access and Correction<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Request access to the personal information we hold about you<\/li><li class=\"whitespace-normal break-words pl-2\">Request correction of inaccurate or incomplete information<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Deletion<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Request deletion of your personal information (subject to legal and medical record retention requirements)<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Objection and Restriction<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Object to processing of your information for certain purposes<\/li><li class=\"whitespace-normal break-words pl-2\">Request restriction of processing in certain circumstances<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Data Portability<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Request a copy of your information in a structured, commonly used format<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Withdraw Consent<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Withdraw consent for marketing communications at any time<\/li><\/ul><h5 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" style=\"text-align: left;\"><strong>Medical Records<\/strong><\/h5><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Request copies of your medical records in accordance with applicable laws<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">To exercise any of these rights, please contact us using the information provided below.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Important Note:<\/strong>\u00a0Medical records are subject to specific retention requirements and may not be deleted while you are an active patient or as required by law.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Retention of Information<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We retain your personal and medical information for as long as necessary to:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Provide you with medical services<\/li><li class=\"whitespace-normal break-words pl-2\">Comply with legal and regulatory obligations<\/li><li class=\"whitespace-normal break-words pl-2\">Maintain accurate medical records (typically 7-10 years after last treatment)<\/li><li class=\"whitespace-normal break-words pl-2\">Resolve disputes and enforce our agreements<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">When information is no longer needed, we securely delete or anonymize it.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Children\u2019s Privacy<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Third-Party Websites<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Our website may contain links to third-party websites (e.g., research articles, travel resources). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Changes to This Privacy Policy<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">We will notify you of any material changes by:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">Posting the updated policy on our website<\/li><li class=\"whitespace-normal break-words pl-2\">Updating the \u201cLast Updated\u201d date at the top of this policy<\/li><li class=\"whitespace-normal break-words pl-2\">Sending email notification for significant changes (if you have provided your email address)<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Contact Us<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Privacy Officer:<\/strong><br \/>Alfredo Gonzalez<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Email:<\/strong>\u00a0<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@neozen.ec\">info@neozen.ec<\/a><br \/><strong>Phone:<\/strong>\u00a0+1 (954) 658-5313<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Mailing Address:<\/strong><br \/>Neozen<br \/>Centro Medico Neolab<br \/>Miguel Moreno 6-71<br \/>Cuenca, Ecuador<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Response Time:<\/strong>\u00a0We will respond to privacy-related inquiries within 30 days.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Consent<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">If you do not agree with this Privacy Policy, please do not use our website or services.<\/p><h5 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" style=\"text-align: left;\"><strong>Additional Information for International Patients<\/strong><\/h5><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>EU\/UK Residents:<\/strong>\u00a0If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" style=\"text-align: left;\"><li class=\"whitespace-normal break-words pl-2\">The right to lodge a complaint with a supervisory authority<\/li><li class=\"whitespace-normal break-words pl-2\">The right to data portability<\/li><li class=\"whitespace-normal break-words pl-2\">Enhanced rights regarding automated decision-making<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>California Residents:<\/strong>\u00a0If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\">For questions about rights specific to your jurisdiction, please contact our Privacy Officer.<\/p><p style=\"text-align: left;\">\u00a0<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: left;\"><strong>Neozen Regenerative Medicine<\/strong><br \/>Cuenca, Ecuador<br \/><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.neozen.ec\/\">www.neozen.ec<\/a><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Privacy Policy Effective Date: March 8, 2026Last Updated: March 8, 2026 Introduction Neozen (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website\u00a0www.neozen.ec\u00a0and when you engage with our medical services. Please read this privacy policy carefully. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":989,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1354","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Privacy Policy - Neozen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/neozen.ec\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy\" \/>\n<meta property=\"og:description\" content=\"Our Privacy Policy Effective Date: March 8, 2026Last Updated: March 8, 2026 Introduction Neozen (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) is committed to protecting your privacy. 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